Our communication platform allows the owner and walker of a booked walk to communicate. We highly encourage only using our application to communicate to keep you better protected under the Dogg Guarantee. If there is an issue with a service and you use the report system to bring it to our attention, the communications in our messenger system will become available to the assisting operator. We will not otherwise be able to validate communication outside of the Dogg Application should an issue arise. For your safety, do not share your personal information phone number. Our app facilitates all communication channels required.