Disputing transactions which occurred in the Dogg Application is a simple and easy process. It's important to us at Dogg that all members of our community have a positive and beneficial experience and we will do our utmost to ensure this.
To lodge a complaint:
- Call us: 1300 549 236.
- Email us at [email protected]
- By mail to:
Dogg Technologies PTY LTD
Shop 65/436 Victoria Avenue
Chatswood NSW 2067
For added transparency, our dispute procedure is as follows:
- Get the facts
We will gather the details of the complaint from all parties involved, record them and have the information ready for the rest of the process.
- Discuss Solutions
Figure out a viable solution for the parties involved.
- Resolve the issue
We will keep all parties up to date on the process of resolving the issue as we work toward the agreed-upon resolution.
- Follow up
Post resolution we will always follow up with the parties involved to ensure they remain satisfied and had a positive experience overall.
Our team can only review walks booked through our application, any outside agreement or payments can not be covered by Dogg.