As a platform, Dogg strives to maintain a safe and cohesive environment between our users, as well as ensuring a high quality of service by all walkers on the platform. Our objective is to create a community where dog owners can trust any walker registered on our platform. As such, we have a strong policy catered to ensuring any complaints are resolved to user’s satisfaction as soon as possible.
We treat a complaint as any dissatisfaction with a service from our app which calls for a resolution. We both welcome and listen to complaints and feedback as to continually improve our platform and the services present.
You can make a complaint through:
- The Application (by reporting a problem), by
- A live chat module located at the bottom right of the the https://dogg.app website
- Call us: (02) 9170 7838
- Email us at [email protected]
- Create a support ticket at https://help.dogg.app
- By mail to:
Dogg Technologies PTY LTD
Shop 65/436 Victoria Avenue
Chatswood NSW 2067