As a platform, Dogg strives to maintain a safe and cohesive environment between our users, as well as ensuring a high quality of service by all walkers on the platform.

Our objective is to create a community where dog owners can trust any walker registered on our platform. As such, we have a strong policy catered to ensuring any complaints are resolved to the user’s satisfaction as soon as possible.

We treat a complaint as any dissatisfaction with a service from our app which calls for a resolution. We both welcome and listen to complaints and feedback to continually improve our platform and the services present.

To lodge a complaint:

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